



| • | Customized service 24 hours per day, every day of the year |
| • | Live call transfer options |
| • | Use of Telenational's dedicated Toll Free numbers, shared service numbers, or client number transfers |
| • | Specialized project-level training for Teleservice representatives and supervisors |
| • | Standard and Custom Screens designed specific to your needs |
| • | Client-specific caller information |
| • | Upsell questions built into scripts |
| • | Credit card number verification |
| • | Customer service or problem inquiry call handling |
| • | Computerized media sourcing |
| • | Caller information transmitted via email, fax, FTP, disk, or computer link |
| • | Standard or ad hoc reporting |
| • | Daily, Weekly, or "Real Time" Auto Fax/Email of leads as they are taken by our Customer Service Representatives |
